Refund policy
Last updated November 9, 2026
Failed generations
Credits for videos that fail, or that you cancel before they finish, return to your balance automatically.
Finished videos
A finished video uses its credits even if you do not like the result, because the model has already run. AI results vary; a sharper selfie or a shorter prompt often helps.
Purchases
For a duplicate charge, a billing error or a refund request on a purchase, email support@vife.ai from your account email with AI Red Carpet and your receipt. We review requests against the payment and credit records; if a refund is approved, the matching unused credits are removed. This policy does not limit your rights under consumer law.
Welcome credits
Free welcome credits have no cash value and cannot be refunded or exchanged.